Frequently Asked Questions


NZ Wide Delivery Excluding Rural $5.95

NZ Rural Delivery $7.95


Delivery is by Courier Post within NZ only. We ship on Tuesdays & Thursdays. Food Compass will not be liable for delivery delay that has been due to causes beyond our control, however we will do our best to advise you if we know of any problem, and to resolve it.

Auckland, North Island & Waiheke – Next day delivery
South Island & Great Barrier – 2-3 working days.
Rural Delivery add extra 1-2 days.

Sorry no customer pick ups.

All orders placed through Food Compass are for delivery only. Food Compass doesn’t operate a physical retail store and we are unable to accept customer pick-ups.

All prices are quoted in New Zealand dollars (NZD), inclusive of GST.

Payments can be made by credit card via  PayPal.

Online Payments are processed by PayPal, this platforms are PCI-DSS compliant (Payment Card Industry Data Security Standard).

Placing an order with Food Compass Limited means that you have read and accepted our Terms & Conditions.

Please contact us within 3 days of your delivery with the reason for a return, refund or exchange. If it is deemed to be our error we will organise return shipping, and a refund or an exchange.

Please allow 1-3 working days for the exchange/refund to be processed.